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Windows Server Hosting - ASPHostPortal.com :: Repairing Windows Update Issues with the System Update Readiness Tool (CheckSUR)

clock March 13, 2017 06:09 by author Armend

This article provides information on using the System Update Readiness Tool to repair Windows Update-related issues in Windows Vista, Windows 7, Windows Server 2008, and Windows Server 2008 R2.

The System Update Readiness Tool (CheckSUR) is a downloadable utility from Microsoft that can be used to fix a variety of problems related to Windows updates. It does so by scanning files and registry keys associated with updates and replacing corrupt ones with good versions. The complete list of Windows Update error codes addressed by CheckSUR is shown in Microsoft Knowledgebase article KB947821, which also contains download links for all versions of CheckSUR.

To use CheckSUR, simply download the applicable version from KB947821 and run it on the affected system. It will appear to install like any other update:

During this "installation" process, CheckSUR is actually checking files and registry settings for installed updates. This process may take 15 minutes or more to complete, and interrupting it is not recommended. When it completes, the results are not displayed on the screen but can be found in %windir%\Logs\CBS\CheckSUR.log. The Summary section will indicate how many errors were found. If it indicates that all errors were fixed, the issue is likely resolved, and you may attempt to install Windows updates again.
Often, CheckSUR will not be able to automatically fix all of the errors it finds. This is usually due to the necessary repair files not being present. When this occurs, the needed files must be obtained from another source, such as an update package from Microsoft or a working machine running the same version of Windows as the affected machine:

  • The names of missing files will often include the name of the update package that contains them. For example, the file named Package_for_KB958690_sc_0~31bf3856ad364e35~amd64~~6.0.1.6.mum is included in update KB958690, which can be downloaded from Microsoft.
  • If the filename of a missing file does not indicate which update package contains it, you may still be able to locate it by searching the Web for the filename, since file manifests for hotfixes are often listed in the corresponding Microsoft Knowledgebase articles.
  • If a Web search for the filename is unsuccessful, the file can be copied from a working machine that is running the same edition of Windows as the affected machine. The two machines must have the same system architecture (32- or 64-bit).

Regardless of the source, the files should be copied to a particular directory on the affected machine, depending on the type of file being copied:

  • Files with .msu, .mum, and .cat extensions should be copied to %windir%\Temp\CheckSUR\Packages. It may be necessary to create the Packages directory first.
  • Files with the .manifest extension should be copied to %windir%\Temp\CheckSUR\manifests directory.

After copying the files to the appropriate directory, run CheckSUR again. The presence of the repair files should allow it to fix the errors it encounters.

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Windows Server Hosting - ASPHostPortal.com :: How To Fix Connection Was Denied RDP Errors

clock March 6, 2017 04:44 by author Armend

When a user tries to RDP into a server or workstation they may get the error “The connection was denied because the user account is not authorized for remote login”. The cause of this error is really common but easy to fix.

The most common cause of the connection was denied error is either the user is not part of the Remote Desktop User Group or the local security policy is not configured to allow remote access.

If the user is already in the Remote Desktop User Group but the error “The connection was denied because the user account is not authorized for remote login” persists then have a look at local security policy of the server or workstation you are trying to RDP into.

Click Start > Run and type: secpol.msc

Expand Local Policies and click on User Right Assignment. This should now bring up more options in the right window of the Local Security Policy, as shown below.

Find Allow log on through Remote Desktop Services, right click on it and select Properties. You will now have the option to Add User or Group.

If this is a new server/workstation deployment you probably won’t have the Remote Desktop User Group listed. If the RDP group is already listed here, try and add the individual user that is getting the error.
Once you add the Remote Desktop Group or User then RDP should work but to be on the safe side, ensure the Remote Desktop service Logon account is the Network System and not as a local service.

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